누구 스마트홈

[Frequently Asked Questions]

Q. I'm having trouble accessing the common entrance.
A. When using the common entrance, always enable Bluetooth and location services. Allow access permissions for the app to run smoothly in the background: Nearby access (Allow), Location (Always Allow), Display over other apps (Allow), Bluetooth (Allow), Battery optimization (Exclude).

※ If you experience any inconveniences, please contact Customer Service: 1800-0212 (Weekdays 9:00 AM - 6:00 PM)

[Main Features]

One app for everything from home devices to complex convenience features!

● IoT Device Connection and Control
Control and manage IoT devices from various brands with a single app.

● Complex Wallpad Connection and Control
You can use the wallpad functions through the app by linking it to your apartment's home network system. (Controlling lights, boilers, gas circuit breakers, etc., checking visitor history, calling the elevator, etc.)

● Smart Mode
The Smart Mode feature allows you to operate multiple devices simultaneously or set them to operate automatically based on various conditions.

● AI Voice Control
When integrated with the AI ​​service NUGU (Speaker, Tmap NUGU, T Phone NUGU), you can control devices with your voice.

● Complex Common Entrance Access
The common entrance door opens automatically with your smartphone. No need to enter a password or tag a card key.

● Complex Visitor Registration
Pre-register your visiting vehicle using the app, and the parking barrier will automatically open and you will receive an entry notification.

● Convenient Communication with the Management Office
Use the app to receive complex news, file complaints, and participate in surveys.

● Free Communication Among Residents
Share neighborhood information and engage in free conversations with residents of your complex.

※ Wallpad integration and complex life features are provided to residents of complexes with which the service has been agreed in advance. If you are a complex interested in using this service, please contact the customer center or email sksmarthome@sk.com!

[Usage Environment]
Supports Android OS 10 or higher.

[Access Permissions]
The following access permissions are required to provide this service. Optional access permissions require permission to use the corresponding features. Even if you do not grant permission, you can still use other services.

• Notifications (Optional)

- Use of common entrance access, device settings, service notifications, etc.

• Nearby Devices (Optional)
- Use of common entrance access, communication and connection with Bluetooth devices.

• Location (Optional)
- When registering a device, enable Wi-Fi/device search, register your address, search for Bluetooth device locations (including allowing precise location access), Smart Mode, and location-based settings/activations for the device.

• Music and Audio (Optional)
- Play recorded files when a device event with recording functionality occurs.

• Camera (Optional)
- Scan QR codes, attach profile photos, and attach complex life/community photos when registering a device/complex.

• Microphone (Optional)
- Enable recording when a device event with recording functionality occurs.

• Display on top of other apps (Optional)
- Display background notifications.

• Change system settings (Optional) (OS 15 or higher)
- Used for Wi-Fi search and connection during device registration.